The Essence of Heart Based Hospitality
 /  The Essence of Heart Based Hospitality

The following quotations reflect the spirit of Heart-Based Hospitality:

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      Heart-Based Hospitality Is the Future of Hospitality
      The future of hospitality lies in understanding and working with human energy, particularly heart-based energy, and in changing the focus of hospitality from the implementation of emotionless SOPs to its spiritual essence in loving kindness, compassion, and heart-warming care, while infusing every procedure with this essence.

      One day, hospitality throughout the hotel industry will be heart-based, energetic, and rooted in loving kindness, compassion, and heart-warming care. Hotels and hotel groups, which refuse to move on from SOP-Customer Satisfaction, will fade away.

      At this level, everything that the employees do, aims to touch the hearts of the guests; even ordinary tasks, such as placing a cup of coffee next to a guest. Everything becomes an experience, which creates warm feelings.

      Heart-Based Hospitality goes beyond its predecessor, Creating Truly Memorable Experiences, which the hotel industry has diluted back to the level of SOP-Customer Satisfaction by removing and ignoring its spiritual essence.Heart-Based Hospitality infuses every aspect of the operation with this spiritual essence, and as a result, the guest experience is much softer and gentler to the hotel industry norm. You can get an idea of what I mean by the spirit of softness and gentleness in the following advertisement:

      To create the softness, employee training and development makes use of very different techniques to those used typically in hotels. The name, Heart-Based Hospitality, is used because you create this level of hospitality by developing the powers of the heart.

      The heart is not just a pump of blood. It creates the body’s energy field, and when you develop the powers of the heart, and at the same time deepen the employees in the essential spiritual values of hospitality, they become their authentic, beautiful selves without the mask.


      When you also develop their thought energy and heart energy, the hospitality they provide becomes wonderfully warm. The 11 Elements provides the structure so that the warm spirit of hospitality can grow continuously.

      You need all of these elements (including the 11 Elements) and techniques to create hospitality at those undiscovered levels above 5 Stars. By expanding on the 11 Elements, Heart-Based Hospitality will reach unimagined levels of hospitality.

      In the future, the energy and vibration, softness and gentleness, of a hotel’s hospitality and physical environment will be its distinguishing factor, and marketing will focus on these areas; not just on the physical aspects and the efficiency of carrying out the SOPs as is normal now. That future can start today for any hotel.

      “If you want to find the secrets of the universe, think in terms of energy, frequency and vibration.” Nikola Tesla



      We are the only company, which creates Heart-Based Hospitality.