Articles About Heart-Based Hospitality

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Press Release in Saudi Gazzette New Paper – Saudi Arabia HBH – click here to read more

Introduction : A Note About HBH Articles

Here are some of my many articles about Heart-Based Hospitality. They tend to be very critical of the SOP-Customer Satisfaction concept, which you find throughout the hotel industry. The earlier articles urged the hotel industry to upgrade itself and to think in terms of Creating Truly Memorable Experiences, a concept, which I created and expounded

The Next “Big Thing” is Not Where Everyone is Looking for It

When the hotel industry discovers what mankind has known for thousands of years that the human body has an energy field, hoteliers will have discovered the means to making the greatest transformation in the hospitality guest experience since the hotel industry began. It is both frustrating and amusing to watch hotels and hotel groups scramble

The Holy Grail for the Hotel Industry: Knowing How to Create an Energetic, Emotional Guest Experience

Introduction The Holy Grail for the hotel industry is being able to create a guest experience, which is strong in the soft and gentle energy of loving kindness, compassion, and heart-warming care; which touches the heart and makes the staff and guests feel so much happier; whose emotional energy can be increased easily and continuously;

Energetic Heart-Based Hospitality – The Future of the Guest Experience

The future of the hotel guest experience does not lie with the pervasive, emotionless and mechanical SOP-Customer Satisfaction guest experience concept. This obsolete concept will fade away because it is a weak reflection of the spiritual nature of true hospitality and because it does not embrace the fullness of human nature. In contrast, the guest

Heart-Based Hospitality Can Lead the Hotel Industry to a Brighter Future

There’s a quotation I like, which sums up a prevailing attitude amongst many hotel group corporate offices: “Men occasionally stumble over the truth, but most of them pick themselves up and hurry off as if nothing ever happened.” Sir Winston Churchill. I think that the current success of the big hotel groups is their Achilles

A Message to Hotel Groups About the Future of the Guest Experience

The latest gold rush in the hotel industry is being caused by technology. In my opinion, the world’s leading hotel groups are misguided in their belief that the future of hospitality,and the best way to create an emotional connection with guests and to make them feel happier, lies in technology. It displays unfortunate unawareness of

Service Excellence And Millenials: How To Train For The New Affluent Traveler

The hotel marketing departments are obviously delighted to have a new sub-species of human being to market to, namely the Millenials. At least, this is what the Millennials seem to be. I thought that the name was familiar. I sent an email to you in November 2014 about the benefits of Heart-Based Hospitality. I admit

Why Hospitality Does Not Make an Emotional Connection to the Guest’s Heart.

Why Hospitality Does Not Make an Emotional Connection to the Guest’s Heart. There is increasing awareness in the hotel industry that something intangible is missing in hospitality because generally speaking it is not making the sought-after emotional and energetic connection to the guest’s heart, which will increase revenue and make guests flock to the brand.

A Story About Spanish Galleons to Explain Why Hotel Industry CEOs Cannot See an Alternative to SOP-Customer Satisfaction