Service Excellence And Millenials: How To Train For The New Affluent Traveler
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Service Excellence And Millenials: How To Train For The New Affluent Traveler

The hotel marketing departments are obviously delighted to have a new sub-species of human being to market to, namely the Millenials. At least, this is what the Millennials seem to be.

I thought that the name was familiar. I sent an email to you in November 2014 about the benefits of Heart-Based Hospitality.

I admit that the concept and the approach to developing employees and affecting the guests and the feeling of the hotel environment through energy is radical in an industry stuck in the Newtonian worldview as opposed to the Quantum worldview, but I believe that one day energetic hospitality will become the norm as the hotel industry will realize that in spite of all the technology there is still something missing.

The day will come when the hotel groups which flourish will be those that focus on energy and on the heart. The heart creates the body’s energy field and affects people and the environment. When hoteliers know how to change, send, and condition energy, and make loving kindness and compassion the focus of hospitality, theywill never look back on the days when 5-Stars was considered the highest standard possible.

I wish you good health, happiness, and an abundance of blessings, Christopher!

My warmest regards,
Peter

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