We are the only company, which creates Heart-Based Hospitality.

Heart-Based Hospitality

Heart-Based Hospitality is a unique approach to hospitality, which we have developed over the years by applying timeless spiritual principles and qualities to hospitality; by returning hospitality to its spiritual essence in loving kindness, compassion, and heart-warming care; by applying ancient knowledge about energy to employee development; by applying discoveries of New Science about energy, consciousness, and heart energy research; and by creating a structure in which the energy of the three core values above can become stronger and stronger.

Heart-Based Hospitality may sound impossible to create and New Age-like, but it enables the hotel industry to revolutionise hospitality. It creates unlimited levels of spiritually and energetically strong hospitality, which can be combined with current wellness techniques to transform the role of hotels from providers of food, beverage, and accommodation to places of healing, which meet the emotional, healing, energetic, and wellbeing needs of mankind.

Heart-Based Hospitality is very soft and gentle, and strong in the energy of loving kindness, compassion, and heart-warming care. The guest experience is very different to the emotionless and mechanical SOP-Customer Satisfaction experience, which one encounters in hotels and resorts nowadays. It is how the guest experience will be created in the future.

The pages here explain what Heart-Based Hospitality is; how it is different to the hospitality concept of SOP-Customer Satisfaction, which you find in hotels everywhere; and how we create Heart-Based Hospitality for hotels. We invite you to learn about Heart-Based Hospitality and how it will benefit your hotel or hotel group.

Hospitality Will Evolve into Heart-Based Hospitality
Heart-Based Hospitality is not a clever marketing name. It is a new and challenging direction for the hotel industry, which enables hotels to create unlimited, higher levels of hospitality, which have no ceiling. Indeed, it is the only direction not tried by the hotel chains. In the future it will be known by different names as hotel groups move on from the obsolete SOP-Customer Satisfaction concept to hospitality and claim it as their own creation.


SOP-Customer Satisfaction Will Fade Away
The concept of SOP-Customer Satisfaction will fade away and be replaced by hospitality, which is heart-based; which embraces knowledge about human energy, especially (but not only) heart energy and thought energy; which accepts that hospitality is a spiritual concept, which is implemented by developing the spiritual nature and qualities of the employees and by deepening them in the spiritual essence of hospitality (loving kindness, compassion, and heart-warming care). Hospitality will evolve into this kind of hospitality because it meets the emotional, spiritual, well-being, healing, and energetic needs of human beings. SOP-Customer Satisfaction and all its variations do not, and because of this it has reached a dead-end.

How It Is Created
Heart-Based Hospitality is created by deepening the employees in loving kindness, compassion, and heart-warming care continuously, and by working with energy in a multiplicity of ways. The result is that the employees’ hearts open, and the desire to show these core values grows in the employees, which in turn transforms the hospitality they usually provide. They exude increasingly more of their hidden natural warmth; and looking for opportunities to show loving kindness, compassion, and heart-warming care becomes the new norm, but at ever-increasing levels owing to the deepening process.

By employing energy techniques daily and by practising heart coherence exercises the employees literally change their own energy as well as the energy of the property, and this impacts the feelings of the guests in positive ways.

One day, hospitality which is created by working with energy, and which is based in loving kindness, compassion, and heart-warming care, will become the norm in the hotel industry.

Financial Benefits
The financial benefits of upgrading to Heart-Based Hospitality have been demonstrated. It has brought hotels financial success because the level of hospitality distinguishes the hotel from the competition, which can be local or international.

The Nature of Heart-Based Hospitality
If you would like to know more about how Heart-Based Hospitality is different to the pervasive SOP-Customer Satisfaction guest experience, please refer to the introduction to the book.

The Future of the Hospitality Guest Experience: How to Create Energetic Heart-Based Hospitality and to Go Beyond the Five-Star Level by Peter McAlpine. Please Click Here to download the book.


      We would love you to get in touch with us. Please send enquiries to our team: info@hatsglobal.com. Or call our Office No.+ 91-2356-3933. We look forward to hearing from you.